In my 18 years’ experience in service-based industries; I can say unequivocally that excellent customer service was directly co-related to the company’s sales performance. What made the difference? The answer was always training. Especially in a culture where poor customer is a norm (so sorry that it is); you can truly differentiate your business when you and your employees deliver a wow experience to your customers.
Interested in the techniques behind the ‘wow’ experience and how excellent customer service impacts your sale? Then please be sure to sign up for the value packed, digestible, and highly interactive online workshop, ‘Improve Sales with Customer Service Training’ on December 12, 2020. Click Here.